FAQ

To make the process clear, The information below explains the practical rules and customer steps.

What products are offered?

To make the process clear, Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

To make the process clear, Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

To make the process clear, Normal processing is generally about 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

To make the process clear, Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

To make the process clear, A free prepaid return label is included in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

To make the process clear, Ask for assistance with the order number, checkout email, an explanation and photographs or video of the item and packaging.

When is a refund processed?

To make the process clear, An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

To make the process clear, Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

To make the process clear, Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

To make the process clear, Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.